I did not receive my account information after purchasing my product.

Your account information is sent after we confirmed your payment, within 5 business days (Saturdays, Sundays and Japanese national holidays excluded). If you do not receive the email containing your log-in ID and password after 5 business have passed since you made your payment, please contact us using the inquiry form.

Please understand that if your payment is concluded after our business hours(*), we will confirm it on the next business day.
Business hours: 9:00 to 17:00 (Japan time, UTC/GMT +9 hours).
Holidays: Saturdays, Sundays, Japanese national holidays.